The Account Manager at Trading Solutions is responsible for building and nurturing long-term, high-value relationships with a curated portfolio of logistics and supply chain clients. As their primary point of contact, this role ensures exceptional service delivery, identifies growth opportunities, drives revenue, and delivers the boutique, white-glove experience that defines Trading Solutions. The position requires a deep understanding of each client’s operational needs to craft tailored logistics solutions, coordinate seamlessly with internal teams, monitor performance against KPIs, and manage commercial agreements. Responsibilities include strategic account planning, business reviews, issue resolution, and ensuring operational excellence across every touchpoint.
What the Candidate Will Do
Client Relationships & Service Excellence
- Establish and maintain strong, trust-based relationships with client contacts—including shippers, receivers, procurement teams, and supply chain leaders—through timely, professional, and proactive communication.
- Serve as the concierge-style point of contact for all client needs, offering the white-glove, boutique experience that Trading Solutions is known for.
- Understand client operations in depth to anticipate needs, solve problems before they arise, and elevate the customer experience.
Commercial Strategy & Growth
- Analyze market trends to provide competitive pricing, identify risks, and uncover opportunities for upselling and cross-selling Trading Solutions services.
- Conduct market analysis, prepare proposals, and lead contract negotiations—including renewals, amendments, and expansions.
- Develop and execute strategic account plans aligned with client goals and company growth targets.
- Manage account profitability, review financial results, and coordinate billing and collections as needed.
Operational Coordination
- Provide updates to shippers/receivers on shipment status; manage rescheduling when required.
- Optimize load bookings and carrier selection according to client performance goals and Trading Solutions' quality standards.
- Set up new locations (Shippers/Receivers) and new vendors within the Transportation Management System (TMS).
- Collaborate closely with procurement, operations, customer service, and finance teams to ensure seamless, high-quality service that meets client KPIs and SLAs.
- Maintain accurate and current customer rates, fuel surcharges, and accessorial schedules within the TMS.
- Manage shipment-level interaction with client customer service and Trading Solutions logistics support teams to handle daily tracking, tracing, communication, and issue resolution.
- Confirm billing data accuracy to ensure timely and correct invoicing.
- Ensure operational compliance with U.S. and international regulatory requirements.
Travel
- Some travel may be required for client meetings, business reviews, or operational visits.
Basic Qualifications
- High School diploma or GED equivalent.
- 2–3 years of experience in account management within transportation, logistics, or a similarly complex operational environment.
- Exceptional written and verbal communication skills, including client presentations and relationship building.
- Ability to work independently and in teams; strong influence and collaboration skills.
- Strong analytical and problem-solving abilities.
- Excellent organizational skills with the ability to multitask, prioritize, and thrive in a fast-paced environment.
- Proactive, self-driven, and results-oriented mindset.
Preferred Qualifications
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- 3+ years of logistics experience, including at least 1 year in LTL management.
- Strong understanding of transportation and supply chain industry trends and best practices.
- Familiarity with TMS platforms, CRM systems, and EDI/API concepts.
- Proficiency in Microsoft Office Suite.
Benefits & Compensation (U.S. Employees)
Employees working more than 30 hours per week at Trading Solutions are eligible for a comprehensive benefits package, including:
- Company-sponsored health, dental, and vision plans
- 401(k) match
- Financial and mental wellness programs
- Parental leave
- Short- and long-term disability coverage
- Life insurance
- Eligibility for performance or sales incentive bonuses
- Potential participation in Trading Solutions equity or incentive programs (depending on role)
